Whether you have a question about the casinos we cover, need clarification on a review, or want to report an issue with the site, we're here to help. Our small team reads every message that comes through, and we aim to get back to you as quickly as we can.
We don't operate any casinos ourselves-we're an independent review site-so if you need support with an account, a withdrawal, or a bonus at a specific operator, you'll need to contact that casino directly. For everything else, we're happy to assist.
Before you send a message, it's worth checking whether your question is already answered on the site. Many common queries about how we review casinos, what we look for, and how we stay independent are covered on our About page.
Best Way to Reach Us
Email is the only contact method we currently offer. You can reach us at [email protected]. We don't operate a phone line or live chat, and we don't maintain social media accounts for support enquiries.
Email gives us the time to research your question properly and provide a considered reply. It also means we have a record of the conversation if we need to follow up or escalate an issue internally.
What to Include in Your Message
The more detail you provide upfront, the faster we can help. Let us know which casino or page you're asking about, and describe the issue or question as clearly as you can. If you've spotted an error on the site-an outdated bonus term, a broken link, or incorrect information-please include the page URL so we can locate it quickly.
If your query relates to a specific operator, it helps to mention whether you've already contacted them and what response you received. We can't intervene in disputes between players and casinos, but we can sometimes point you towards the right regulator or dispute resolution service.
Topics We Can Help With
We're able to assist with questions about our reviews, how we test and rate casinos, corrections or updates to published content, technical issues with the yukongoldcasinos-ie.com site, and general enquiries about gambling in Ireland. If you're a casino operator wanting to discuss a listing or correction, we're open to that conversation too.
We also welcome feedback-good or bad-about the site. If something isn't working as it should, or if you think we've missed an important detail in a review, please let us know.
Topics We Cannot Help With
We cannot assist with account issues, withdrawals, deposits, bonus disputes, password resets, or identity verification at any casino. Those matters must be handled directly with the operator in question. We also can't provide legal or financial advice, recommend specific bets or strategies, or guarantee outcomes at any site we review.
If you're experiencing gambling-related harm, please visit our Responsible Gambling page for links to confidential support services in Ireland.
Response Expectations
We aim to reply to all enquiries within two working days. During busy periods or Irish public holidays, it may take a little longer. If your question requires research or input from another team member, we'll acknowledge your message and let you know when to expect a full reply.
Please note that we operate Monday to Friday, and messages sent at weekends or after hours will be picked up on the next working day.